Information
Making an Appointment
Routine consultations with a doctor are by appointment only and are available up to a week in advance. For consultation times please see our Opening Hours. Same day and urgent appointments requests are assessed by the Triage Nurse who can make a same-day appointment with a GP if necessary.
If a patient can demonstrate a requirement for either an early or late appointment due to an inflexible work situation, the practice will endeavour to offer an appropriate time for them to visit the surgery.
Home Visits
Please telephone for a home visit before 10.30am. The triage nurse will assess your request and inform the doctor.
Telephone Enquiries
Please see our contact page for further details.
Out Of Hours
Between 6.30pm and 8.00am please phone 01249 456530. There is always an out-of-hours doctor on duty although not from this practice.
Test Results
Test results are ONLY available between 2.30 and 4.00pm. Please call 0844 477 8648 (Local Call Rate)
Keep Us Informed
It is vital that your contact details are current so please keep us informed of any changes, such as your address/name/telephone number and email address.
Transport
Please book your transport as follows:
- If it is your first outpatient appointment at a particular clinic please telephone the Patient Transport Team on 01249 813604 between 8am and 5pm Monday to Friday.
- If it is for a follow-up appointment or you are being admitted please contact the relevant department at the hospital or treatment centre.
Please note that at least 48 hours notice (not including Saturdays or Sundays) is required for your transport. Not all patients qualify for ambulance transport and the Practice can advise on the local transport services available.
Health Advice
See website: www.patient.co.uk for information on any illness or condition and go to www.masta.org for travel vaccination information.
Carer’s Information
- Carers Support (North Wiltshire) 01249 564265
- Kennet Carers Association 01672 564265
Or call the surgery for further information.
Useful Contacts
For a list of useful contacts please see our useful contacts page.
Patient Support
The Friends of St James Surgery is a group run by patients to foster good communication between the GPs, surgery staff and patients.
For further information please see our news pages.
Confidentiality
We are registered under the Data Protection Act 1998. The Partners and Practice Manager ensure that patient confidentiality is maintained at all times by all members of the Practice Team. Apart from practice staff access to patient information will only be divulged to third parties after written consent is obtained from the patient.
We understand how important confidentiality is to our patients and we provide complete confidentiality at all times.
Freedom of Information
The Freedom of Information Act 2000 obliges the Practice to produce a publications scheme. A publications scheme is a guide to the classes of information the practice intends to routinely make available. This scheme is also available from the reception desk. You may need to install software on your computer in order to see the above pdf file, if so, Adobe Reader is a free pdf viewer that may be of assistance.